Return Policy

RETURN & REFUND POLICY

Emma Whistler

Order Confirmation & Policy Agreement

By placing an order on the Emma Whistler website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

  • Have reviewed and accepted our return conditions and timeframes.

  • Agree to follow the return procedure outlined below.

  • Acknowledge that, in the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.

Return

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed.

  • Items must be returned in their original condition and packaging.

  • Only standard inspection and handling should have occurred.

  • Return shipping and handling costs are the responsibility of the customer.

Once we receive your return, it will be reviewed and processed within 7 business days. We reserve the right to decline returns that show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at info@emmawhistler.com within 30 days of delivery.

  2. Provide your order number and any relevant information regarding your return request.

  3. Follow the return instructions provided by our customer support team.

If your return involves a lost package, please contact us with your order number and tracking information.

  • We will assist with a courier investigation.

  • If the loss is confirmed, we will arrange a replacement or refund, where applicable.

If a package is refused, unclaimed, or returned due to an incorrect shipping address provided during checkout, a $35 CAD fee will be deducted from your refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order.

Please note:

  • Orders cannot be canceled once they have been shipped.

  • If your order is already in transit, you may initiate a return after delivery.

  • To request a cancellation before shipment, email info@emmawhistler.com as soon as possible.

Return shipping costs remain the responsibility of the customer.

Chargebacks & Disputes

If there is an issue with your order, we encourage you to contact us first so we can resolve it quickly and fairly.

In the event of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:

  • Order confirmation.

  • Shipping and tracking details.

  • Email communication and submitted images.

Filing a chargeback without contacting us first may delay the resolution process and may affect your eligibility to place future orders.

Important Information

Please note the following:

  • All approved returns must be shipped to our central fulfillment warehouse in Asia.

  • Return shipping costs are not covered by Emma Whistler.

  • We are not responsible for customs delays or customs clearance issues.

  • Hygiene-sensitive items returned in a used or unsanitary condition will not be accepted.

  • Returns are not free; applicable shipping and handling fees apply.

Contact Us

If you have any questions about this Return & Refund Policy, please contact our customer support team.

Email: info@emmawhistler.com

We're always happy to help.